Frequently Asked Questions(F.A.Qs)
- How do I place an order for a card?
- Visit our website and browse through our card collection.
- Select the card you like and choose your desired color options.
- Add the card to your cart and proceed to checkout to complete your order.
- Can I customize the details on the card?
- Yes, you CAN personalize ALL THE TEXT DETAILS on the card. Whether you want to transform a wedding card into an engagement card or make any other modifications, we’ve got you covered.
- You have the option to insert your own images ONLY into the cards that have image placeholders. This allows you to personalize the card even further by adding your own photos. Look for the cards specifically designed to accommodate images and follow the instructions provided to upload your desired images.
- After placing your order, you will have the option to provide your specific details in the customization form.
- How long does it take to receive my card?
- Our processing time is typically 24 hours.
- Once your card is ready, we will send it to you via email within 24 hours.
- What should I do if I forget to fill out the customization form after placing an order?
- If you forget to fill out the customization form during the ordering process, don’t worry! Simply visit our Contact Us page and fill out the contact form.
- Please include your payment details, such as the transaction number, in the message. Our team will get in touch with you via email to provide you with the customization form and ensure your card is personalized according to your preferences.
- How many times can I request revisions for my customized card after receiving it?
- We offer 1 revision opportunity for your customized card. This allows you to review the initial design and request any necessary modifications to ensure it meets your expectations.
- We encourage you to carefully review the details of your card and provide accurate information during the ordering process to ensure your satisfaction.
- What payment methods do you accept?
- We accept major credit cards, debit cards, UPI, and PayPal for secure online payments.
- Can I request a refund or return if I’m not satisfied with my order?
- As each card is carefully customized and a preview is provided before ordering, we do not offer refunds or returns.
- However, if you wish to have a different card instead, we can provide a replacement. Please note that the replacement request must be made within 1 hour of the initial order.
- To request a replacement, please reach out to us through the contact us form and provide all the order details.
- How can I contact customer support?
- You can reach our customer support team through the contact form on our website.